This Privacy Policy explains how CHAZHATZ, LLC collects, uses, stores and shares information when people visit the website at chazhatz.lol, contact the practice, or engage it to design and integrate computer systems for retail machines and hospitality venues. The practice is led by the developer known as Chazhatz, working with a small team of engineers and technicians from the workshop at 190 W 100 S, Newcastle - 84756-7702, United States (US). The policy is written to be read by an operator, a procurement officer or a venue manager without legal training, and it applies to every page, form, email address and telephone number published on the site.
The practice believes that a privacy policy should describe real behaviour rather than aspirational behaviour. Where a process is manual, this document says so. Where a third party is involved, this document names the category of that party and the reason for the involvement. Where the practice does not collect something, this document says so plainly, because knowing what is absent is as useful as knowing what is present. CHAZHATZ, LLC does not sell personal information, does not trade contact lists, and does not build advertising profiles from visitors to this site.
1. Who we are
CHAZHATZ, LLC is a limited liability company registered in the United States (US) with its principal place of business at 190 W 100 S, Newcastle - 84756-7702, United States (US). The company provides computer systems design and related professional, scientific and technical services, with a particular focus on computer integrated systems design for coin operated machines, hospitality venues and retail floors.
For the purposes of applicable data protection law, CHAZHATZ, LLC is the controller of personal information that it collects through this website and through direct enquiries. When the company designs or maintains a system for a venue client, the client is normally the controller of the customer information held in that system and CHAZHATZ, LLC acts as a processor or as a technical adviser, depending on the written agreement in place. The developer name Chazhatz is used on this site as the professional identity of the person who leads the practice, and enquiries addressed to that name reach the same team.
The company can be reached by email at clients@chazhatz.lol or by telephone at +16814533808 during the business hours published on the contact page. Written correspondence should be sent to the full address above. The company does not maintain a separate data protection officer because the scale and nature of its processing do not require one, but the managing member performs the equivalent function and reviews this policy at least once a year.
2. Scope of this policy
This policy covers personal information processed through the website at chazhatz.lol, through the contact form on that site, through email sent to the addresses published on the site, through telephone calls to the published number, and through correspondence connected with a survey, quotation, project or support season.
This policy does not cover the internal records that a venue client keeps about its own customers, guests or staff. Those records belong to the client, and the client is responsible for providing its own privacy notice to the people concerned. Where CHAZHATZ, LLC touches such records while installing or supporting a system, it does so under the instructions of the client and under the confidentiality terms of the relevant agreement.
This policy also does not cover third party websites that may be reached through a link from this site, including payment processors, mapping services or licensing bodies. Those services publish their own privacy notices, and visitors should read them before submitting information to them.
3. Information you give us
The practice only receives personal information that a person chooses to provide. The contact form on this site asks for a name, an email address, an optional subject line and a message. The form does not transmit data to a server operated by CHAZHATZ, LLC. Instead, it opens the visitor own email client with the message pre filled, and the message travels through the visitor own email provider to clients@chazhatz.lol. This design keeps the visitor in control of the message and avoids storing form submissions on a public web server.
When a person writes by email or calls the published number, the company receives whatever that person chooses to include, which may cover a name, job title, employer, venue name, venue address, telephone number, email address and details of the equipment or system involved. Photographs of a cabinet plate, a kiosk area or an amplifier rack are often sent to support a survey, and those photographs may incidentally show people in the background.
For projects and support, the company keeps business contact details of client staff such as site managers, technical contacts and accounts contacts. These details are used to coordinate visits, to report on work and to invoice for services. The company does not ask for government identifiers, financial account numbers or health information through this website, and visitors should not send such information in a contact form or an unsolicited email.
Where a person requests a quotation, the company may record the scope of work, the site address, the agreed acceptance tests and the commercial terms. These records are business records rather than marketing records, and they are kept for the periods described later in this policy.
4. Information collected automatically
The website is served as a set of static pages. It does not include a customer relationship platform, a chat widget, a behavioural analytics script or a third party advertising pixel. The company does not build a profile of an individual visitor, and it does not attempt to identify a visitor from technical data.
The web hosting provider used to serve the site may record standard server logs, which can include an internet protocol address, the date and time of a request, the page requested, a browser user agent string and a referring address. These logs are generated by the hosting infrastructure for security, troubleshooting and availability purposes. Access to such logs is limited to the hosting provider and to CHAZHATZ, LLC where a security or availability matter requires review.
The company does not use fingerprinting, canvas analysis, device graph matching or cross site tracking. If a future version of the site introduces a measurement tool, this policy will be updated before that tool is enabled, and the change will be noted in the changelog at the end of this document.
6. How we use information
Personal information is used to answer enquiries, to arrange surveys, to prepare quotations, to deliver and support systems, to invoice for work and to keep the business records that a company is expected to keep. Each use is tied to a real operational need, and the company does not repurpose contact details for unrelated purposes without telling the person concerned.
Specific uses include responding to a message sent through the contact form or by email, confirming a survey appointment, preparing a systems map and acceptance test list, coordinating with a venue manager during installation, providing remote diagnostics during a support season, issuing invoices and receipts, handling a warranty claim, and maintaining a record of the systems installed at a site so that a later visit can be planned without starting from scratch.
The company may also use contact details to send a short follow up after a quotation, to confirm that a handover is complete, or to notify a client about a safety relevant change to a system that the company has installed. These messages are treated as service messages rather than marketing messages, and a person may ask for them to stop at any time.
Aggregated information that does not identify a person may be used to improve the service catalogue, to estimate staffing for a season or to plan spare parts stock. Aggregation is performed in a way that prevents a small venue or a single client from being identified from the result.
7. Lawful basis for processing
Where the General Data Protection Regulation or a similar framework applies, CHAZHATZ, LLC relies on a limited set of lawful bases. The first is the performance of a contract or the steps taken before a contract, which covers enquiries that lead to a survey, a quotation, a project or a support season. The second is compliance with a legal obligation, which covers tax, accounting and record keeping duties. The third is the legitimate interest of the company in running a professional practice, which covers responding to a business enquiry, protecting the website against abuse and maintaining the integrity of installed systems.
Consent is relied upon only where the law requires it, for example where a person explicitly asks to receive occasional newsletters or where a non essential cookie is introduced at a later date. Consent can be withdrawn at any time by writing to clients@chazhatz.lol, and withdrawal does not affect processing that took place before the withdrawal.
Where CHAZHATZ, LLC acts as a processor for a venue client, the client is responsible for identifying its own lawful basis for the customer information in its systems. The company supports the client by documenting the technical measures in place and by answering reasonable questions about the design of the system.
9. Service providers and processors
The company uses a small number of service providers to run the practice. Each provider is chosen for a specific function, and each is expected to protect information to a standard comparable with the commitments in this policy. The categories are described below.
- Web hosting: a hosting provider that serves the static pages of this site and that may keep standard access logs for security and availability.
- Email: an email provider that carries messages sent to and from chazhatz.lol addresses and that scans attachments for malware.
- Accounting: an accounting provider or bookkeeper that processes invoice and payment records for tax and financial reporting.
- Field technicians: independent technicians engaged for a specific site visit under a confidentiality undertaking.
- Parts suppliers: suppliers who receive a delivery name, a venue address and a contact number so that a part can reach the right door.
Service providers are not permitted to use information for their own marketing purposes. Where a provider processes information outside the country in which it was collected, the transfer is covered by a contractual arrangement that requires an appropriate level of protection.
10. International transfers
CHAZHATZ, LLC operates from the United States (US). Information submitted through this site is normally processed in the United States (US), and a person who contacts the company from another country should expect that their message will be handled there.
Some service providers may store data in other regions as part of their own infrastructure. Where a transfer is necessary, the company relies on the safeguards offered by the provider, which may include standard contractual clauses, a data processing agreement or an equivalent mechanism recognised by the relevant authority.
A person who wishes to understand where a specific message or record is stored may write to clients@chazhatz.lol and ask for an explanation. The company will describe the category of location involved without disclosing details that would weaken the security of the systems concerned.
11. How long we keep information
Retention periods are set by the purpose of the record and by the legal obligations that apply to a company in the United States (US). The company does not keep information indefinitely simply because storage is inexpensive.
- Enquiries that do not lead to work: kept for up to twenty four months so that a follow up conversation is possible, then deleted.
- Quotations and proposals: kept for up to three years from the date of issue.
- Project records, systems maps and acceptance tests: kept for the life of the installed system plus seven years, because a later technician may need the as built record.
- Support tickets and diagnostic logs: kept for up to three years after the end of a support season.
- Financial records: kept for the period required by tax and accounting rules, currently seven years.
- Server logs held by the hosting provider: kept for a short operational window under the provider own policy.
When a retention period ends, records are deleted or destroyed in a way that prevents reconstruction. Records that are part of a legal hold, a dispute or an open insurance claim are kept until the matter is closed, even if the normal period has expired.
12. How we protect information
The company uses technical and organisational measures that are proportionate to a small professional practice. Access to email accounts and project records requires a unique password and a second factor. Laptops and removable media used for site work are encrypted, and the workshop network is separated from the guest network so that a visiting device cannot reach project files.
Paper records such as survey notes and marked up drawings are kept in a locked cabinet and are scanned or destroyed when no longer needed. Photographs taken during a survey are stored in a project folder with access limited to the people working on that project, and any image that shows a member of the public is either cropped or removed before it is shared.
No system is perfectly secure, and the company does not claim otherwise. If a security incident affects personal information, the company will investigate promptly, contain the incident, notify affected clients without undue delay and report to a relevant authority where the law requires it. The company keeps a short incident log so that lessons from one event inform the procedures used at the next site.
13. Data in venue systems we build
The systems that CHAZHATZ, LLC designs for a venue may hold transaction records, machine credit counts, kiosk order details and support logs. In most cases these records belong to the venue client, and the client decides what is collected, how long it is kept and who inside the venue may see it.
Where the company is asked to design a system that handles customer information, it applies data minimisation as a design rule. A coin op controller records what is needed to reconcile the machine and nothing more. A kiosk records the order and the payment reference, not the full card number. A media player records the schedule and the play history, not the identity of a listener.
The company recommends that every venue client publish a short customer notice at the point of collection, whether that point is a kiosk screen, a counter sign or a booking page. The company can supply template wording on request, but the client remains responsible for the accuracy of its own notice.
During a support season, diagnostic logs from a venue system may be reviewed remotely. Access is limited to the technicians assigned to that venue, and logs are removed from the company systems when the support ticket is closed and the retention window has passed.
14. Cameras, audio and media systems
Some venue projects involve cameras, audio recording or media capture. CHAZHATZ, LLC does not install covert recording equipment and does not design systems whose purpose is to capture people without their knowledge. Where a client asks for a camera system, the company will explain the notice and signage expectations that apply in the client jurisdiction.
Audio systems designed by the company are intended for playback and for public address announcements. Recording of ambient audio is not enabled by default, and any recording feature that a client requests must be justified in writing before it is configured.
Any footage or audio that a client system captures is controlled by the client, not by CHAZHATZ, LLC. The company may view a short excerpt during fault finding if the client authorises it, but it does not retain footage after the ticket is closed, and it does not use venue footage for marketing or training without a separate written permission.
15. Your rights and choices
Depending on where a person lives, they may have rights to access the personal information that the company holds about them, to correct information that is inaccurate, to ask for deletion, to restrict or object to certain processing, to receive a portable copy of information they provided, and to withdraw consent where consent is the basis for processing.
To exercise a right, write to clients@chazhatz.lol with enough detail to identify the relevant records, such as the email address used to contact the company and the approximate date of the enquiry or project. The company will respond within a reasonable period, normally within thirty days, and may ask for confirmation of identity where a request concerns sensitive records.
There is no charge for a reasonable request. Where a request is clearly unfounded or repetitive, the company may explain why it cannot be met or may ask for a contribution towards the administrative cost, in line with applicable law. A person may also ask a representative to act on their behalf, provided that the representative can show authority to do so.
Where the company acts as a processor for a venue client, a request about customer information held in a venue system should normally be directed to the venue, because the venue is the controller of that information. The company will assist the venue in responding where the written agreement requires it.
16. Privacy for Children
This website is intended for business audiences and is not directed at children. CHAZHATZ, LLC does not knowingly collect personal information from a child through this site, and the contact form, email addresses and telephone numbers published here are offered for use by adults acting in a professional capacity.
Some venue clients operate family friendly locations where a machine or a kiosk may be used by a young person. The company designs such systems so that they do not ask for a name, a birth date, an address or any other personal detail as a condition of play or purchase. A payment card is handled by the payment terminal and by the payment processor, not by a marketing profile.
If a parent or guardian believes that a child has sent personal information to the company, they may write to clients@chazhatz.lol with the subject line Privacy for Children. The company will locate the message, delete it from its systems and confirm the deletion in writing, unless a legal obligation requires the record to be kept.
17. Marketing and communications
The company does not operate a bulk marketing programme and does not buy mailing lists. A client or enquirer may receive occasional service information such as a seasonal calendar note, a safety bulletin about an installed system, or a reminder that a support season is due for renewal.
A person may opt out of service information at any time by replying to a message or by writing to clients@chazhatz.lol. Opting out of service information does not prevent the company from sending messages that are necessary to perform a contract, such as an appointment confirmation, an invoice or a warranty notice.
If CHAZHATZ, LLC introduces a newsletter in future, it will use a clear opt in, it will record the date and source of that opt in, and it will include an unsubscribe link in every issue. The newsletter list would not be shared with any third party for that party own marketing.
18. Links to other sites
This site may link to resources that the company considers useful, such as standards bodies, licensing organisations or equipment manufacturers. Those sites are operated by other organisations, and their privacy practices are outside the control of CHAZHATZ, LLC.
A link does not imply an endorsement of every practice on the destination site. Visitors should review the privacy notice of any external site before submitting personal information there. If a link on this site no longer leads to a relevant resource, a note to clients@chazhatz.lol will help keep the site accurate.
19. Changes to this policy
This policy is reviewed at least once a year and whenever a significant change is made to the website, to the services offered or to the way information is handled. The effective date at the top of this page shows when the current version took effect.
A material change will be announced on the homepage for a reasonable period and, where the change affects an active client, by email to the contact address held for that client. A person who continues to use the site after a change takes effect is treated as having read the updated policy, but the company does not rely on silence where the law requires explicit consent.
Previous versions are kept in the company records for two years and can be supplied on request. The company does not silently rewrite a policy to remove a commitment that people relied upon when they provided their information.
20. Complaints and contact
Questions, requests and complaints about privacy should be sent to CHAZHATZ, LLC at 190 W 100 S, Newcastle - 84756-7702, United States (US), by email to clients@chazhatz.lol or by telephone at +16814533808. Please include enough detail to identify the matter and a preferred way to reply.
The company aims to acknowledge a privacy complaint within five business days and to provide a substantive response within thirty days. Where a complaint requires more time, the company will explain the reason and give an expected date. If a person is not satisfied with the response, they may raise the matter with a supervisory authority in their own jurisdiction where such a right exists.
This policy is provided for information and does not create rights beyond those given by applicable law. The related Terms of Service describe the commercial terms on which the company provides its services, and the homepage describes the practice and its workshop in Newcastle.